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Да, погорячился, действительно email router учавствует только в получении (IG стр. 10-2). Перепутал, письма сохраняются в исходящих Outlook, если их отправлять как действия CRM.
Как обрабатывается исходящая почта:
The following figure shows the outgoing e-mail process.
The following process is used for outgoing e-mail messages:
1. An e-mail activity is created by using either the Microsoft CRM Web application or the Microsoft CRM 3.0 client for Microsoft Office Outlook®.
2. When you compose and send an e-mail message, you are actually composing it as an e-mail activity (the actual e-mail is created and sent by Microsoft CRM later in this process).
3. Microsoft CRM Server receives the e-mail activity.
10-2
Chapter 10 Planning Microsoft Exchange Server
Microsoft CRM Outgoing Message Processing
4. Microsoft CRM Server generates an actual e-mail message and a tracking token that it appends to the subject line of the message.
5. Microsoft CRM Server sends the actual e-mail message (along with any attachments) to an associated Microsoft Exchange Server.
6. Microsoft CRM Server stores the e-mail activity.
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